Whitepaper
April 6, 2022
MOJO-CX© Discoveries: Webchats
We've taken over 250,000 webchats and analysed them to provide you with invaluable insights
At MOJO-CX© we continually monitor the Insurance sector to identify trends and themes that impact customer needs, wants and desires.
With the ever-changing world and recent changes to government legislation (specifically ‘Price-Walking’ reform), customer-centricity has never been more important for Insurers to build strategies that help you win more customers and hold on to the ones you have for longer.
In this paper, we explore the effects of this recent reform and what it means for retention in the Insurance sector.
Make your contact experience stand out with the latest tips, tricks and insight from MOJO-CX©.
Join us on our mission to unlock agent potential and revolutionise the contact centre.
