MOJO-CX© Discoveries: Emails

We analysed over 210,000 emails to bring you the most important facts and figures to boost CX

10/8/2022

Insights hub

Join us on our mission to unlock agent potential and revolutionise the contact centre.

January 4, 2023

The contact centre industry is constantly evolving and facing new challenges. Today, Gartner

December 12, 2022

In this series we explore common industry phrases and explain what they really mean.

December 10, 2022

In this series we explore common industry phrases and explain what they really mean.

"We now have full visibility of our metrics so we can completely focus resources on the behaviours our best agents use & beat targets.”

Eóin McCoy, Head of L&D at Emerald Contact Centre