Whitepaper
January 17, 2022
MOJO-CX© Discoveries: Price-Walking The 'Power of Retention' for the Insurance Sector
Our new series looks at new price-walking legislation within the Insurance sector.
At MOJO-CX we continuously monitor data using our conversation and speech analytics so we can provide our customers with real insight into how their customers and contact centre agents behave.
This time we're sharing our analysis of over 250,000 retail webchats to give you the facts and figures when it comes to how demand management, apology rates, and response time effect your customers' experience. We've also included our top tips so you can start making changes today.
Make your contact experience stand out with the latest tips, tricks and insight from MOJO-CX©.
Join us on our mission to unlock agent potential and revolutionise the contact centre.
