MOJO-CX© Discoveries: Emails

We analysed over 210,000 emails to bring you the most important facts and figures to boost CX

10/8/2022

Insights hub

Join us on our mission to unlock agent potential and revolutionise the contact centre.

March 29, 2022

We cover why FAQs, webchat and better agent training will all be vital over the coming months

March 28, 2022

We discuss opportunities you're probably missing by ignoring outbound customer service

March 23, 2022

"We now have full visibility of our metrics so we can completely focus resources on the behaviours our best agents use & beat targets.”

Eóin McCoy, Head of L&D at Emerald Contact Centre