MOJO-CX© Discoveries: Emails

We analysed over 210,000 emails to bring you the most important facts and figures to boost CX

10/8/2022

Insights hub

Join us on our mission to unlock agent potential and revolutionise the contact centre.

April 8, 2022

What we know so far about the Consumer Duty Act and how it will protect vulnerable customers

April 6, 2022

We've taken over 250,000 webchats and analysed them to provide you with invaluable insights

March 30, 2022

With energy prices rising, complaints will follow, what can you do to help your agents?

"We now have full visibility of our metrics so we can completely focus resources on the behaviours our best agents use & beat targets.”

Eóin McCoy, Head of L&D at Emerald Contact Centre