MOJO-CX© Discoveries: Emails

We analysed over 210,000 emails to bring you the most important facts and figures to boost CX

10/8/2022

Insights hub

Join us on our mission to unlock agent potential and revolutionise the contact centre.

February 28, 2022

Given up on outbound? You're probably missing some huge opportunities - it's time to rethink

February 15, 2022

How can contact centres utilise coaching to improve agent performance and reduce turnover?

February 2, 2022

How can contact centres turn working from home into an opportunity for managers and coaches?

"We now have full visibility of our metrics so we can completely focus resources on the behaviours our best agents use & beat targets.”

Eóin McCoy, Head of L&D at Emerald Contact Centre