MOJO-CX© Discoveries: Price-Walking What Does it Mean for Customer Retention?

At MOJO-CX© we continually monitor the Insurance sector to identify trends and themes that impact customer needs, wants and desires.

With the ever-changing world and recent changes to government legislation (specifically ‘Price-Walking’ reform), customer-centricity has never been more important for Insurers to build strategies that help you win more customers and hold on to the ones you have for longer.

Price-Walking: What Does it Mean for Customer Retention?

In this paper, we explore the effects of this recent reform and what it means for retention in the Insurance sector.

Download Price-walking Vol. 1 >