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Working From Home: The Impact on Agents in Contact Centres
How can contact centres turn working from home into an opportunity for managers and coaches?
Join us on our mission to unlock agent potential and revolutionise the contact centre.
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How can contact centres turn working from home into an opportunity for managers and coaches?
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What can the insurance sector do to combat the rise in fraud following the Covid-19 Pandemic?
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We explore what contact centres can learn from Amazon's genius algorithms and data science
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Empathy is key when it comes to connecting with your customers, how do we demonstrate it?
