Webinar
September 28, 2022
AI Would Agree: “It’s a Dangerous Business, Going Out Your Door” with George Todd
George and Paul discuss all things culture and how you can improve your feedback process
In this episode of AI Would Agree MOJO-CX©’s Senior Solutions Consultant, Paul Banks, is joined by former Chief Operating Officer of Brightside Insurance and current Managing Director of Unlike Group, Richard Beaven.
With Richard’s long track record in insurance and keen eye for the contact centre industry, the pair share some fascinating insight regarding the insurance industry, legacy tech debt, and the future of conversation analytics.
As the episode unravels Richard speaks about the fascinating realm of data, a currently untapped resource for many companies that could be the key to improving business decisions and actionable insights.
Catch up on the full episode of ‘AI Would Agree: Unlikely Connections’ here:
Make your contact experience stand out with the latest tips, tricks and insight from MOJO-CX©.
Join us on our mission to unlock agent potential and revolutionise the contact centre.
