Webinar
October 17, 2022
AI Would Agree: Learning the Trade with Eóin McCoy
Creating the best coaching and training experience possible, for agents and coaches alike
In this episode of MOJO-CX©’s Live series, AI Would Agree, Senior Solutions Consultant Paul Banks is joined by sales leader and self-confessed ‘transparency nerd’, Todd Caponi.
In the discussion Todd challenges activity level data and shows why it can often encourage the wrong behaviours in contact centres, as well as going over his ‘Five F Framework’: Focus, Field, Fundamentals, Forecast and Fun.
As well as the above Todd & Paul also discuss the controversial opinion of how negative reviews can sometimes help sell a product.
To catch up on ‘AI Would Agree: Transparent Leadership in Sales’, you can find the full episode here:
Make your contact experience stand out with the latest tips, tricks and insight from MOJO-CX©.
Join us on our mission to unlock agent potential and revolutionise the contact centre.
