Jan 4
Article
Transform your contact centre
Empower your agents with the right tools and watch your contact centre metrics skyrocket.
Our big idea
MOJO-CX© by TMAC transforms the contact centre experience for customers and agents alike.
By analysing conversations across all your channels, both digital and voice, MOJO-CX© empowers your advisors to do more of what works, and less of what doesn’t.
Better yet, with insight into 100% of demand and people’s performance, your company leaders get real-life insight into what form your strategy should take next.
Find mistakes only when (and if) a customer complains
Multiple compliance faults and lost revenue in fines
High staff turnover and cumbersome coaching
Unreliable random sampling of 1% - 2% of contact
Poor demand management and wasted expenditure
Missed up/cross sell opportunities and reliance on incentives
Pre-emptively course correct and reduce complaints
Watertight compliance and reduced chance of fines
High staff satisfaction and effective coaching
Complete QA scoring of 100% of conversations
Easily predict demand types and achieve operational efficiency
Promotions at the right time for the right customers
Understand how to provide the best customer and agent experience
Effortlessly analyse and score 100% of your conversations.
Quickly surface what drives demand, AHT and better CX.
Never miss a critical moment with customisable auto-alerts.
Guide every conversation to the best outcome
Proactive prompts ensure agents sell at the right time, every time.
Utilise behavioural nudges that guide agents and relieve decision fatigue.
Build conversation flows easily through a point and click no-code interface.
Spend less time preparing for coaching sessions and more time coaching
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Make management a breeze with more insight into your workforce.
Track and measure the benefit of coaching, recognising your most effective coaches.
Schedule coaching, collect and action 360 feedback - all on one platform.
Make your contact experience stand out with the latest tips, tricks and insight from MOJO-CX©.
